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Can I upload any videos to the Paw Memories?

Yes, you absolutely can! We'll show you step‑by‑step instructions below .

How long does the battery last?

3-4 hours per charge. Recharges with the included USB-C cable.

How do I upload a video to the Paw Memories Lamp?

✅ Step-by-Step Instructions:

1. Convert & Resize (Optional but Recommended)

For the best experience on the Paw Memories Lamp , we recommend converting your video to the following format:

  • Format: MP4
  • Resolution: 480 x 480 pixels (square video)
  • Aspect Ratio: 1:1
  • Length: Under 2 minutes
  • File Size: Keep it small for faster loading (the lamp has 4GB of storage)

🔧 Free Tools You Can Use:

  • 📱 CapCut (Mobile/Desktop) – Resize, crop, trim, and export in MP4
  • 🌐 Adobe Express (Web) – Set custom dimensions and export in MP4

2. Connect the Lamp to Your PC

  • Use the included USB-C cable to plug your Paw Memories Lamp into your computer.
  • It will show up like a USB drive.

3. Drag & Drop Your Video File

  • Open the folder that appears
  • Simply drag and drop your MP4 video into the folder
  • Once done, safely eject the device

4. Play Your Video

  • Disconnect the lamp from the computer
  • Turn it on — your video will auto-play inside the orb!

What's in the box?

  • 1× Paw Memories Lamp (3D crystal ball with built‑in LCD screen)
  • 1× USB‑C charging & data cable

Shipping & Returns?

Shipping Policy & Refund Policy

  • 60-Day Money Back Guarantee
  • Production time takes 3-5 business days on our end. So please allow the tracking link some time to show information.
  • Free worldwide shipping, shipping takes around 2 weeks after we have produced order.